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ABOUT US | NEWSROOM | LIVING WITH DEKALB | DOING BUSINESS WITH DEKALB | VISITING DEKALB
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Sanitation Collection Service Change Program
Sanitation
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  DeKalb County > Sanitation Collection Service Change Program
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For customer service inquiries, contact:

(404) 294-2900
sanitation@dekalbcountyga.gov
 
 
For media inquiries, please contact:

Pauline A. Andrea
Public Information Officer
(404) 294-2092 (office)
(404) 971-2892 (mobile)
paandrea@dekalbcountyga.gov
 
 
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Effective April 18 – changes to garbage and recycling container requirements and collection procedures. Please click here for more information.
 

Rolling Forward to One
DeKalb’s Approach to Recycling & Solid Waste Management


Phase II
Recycling ◊ Garbage roll cart rightsizing ◊ Additional garbage roll carts
Changes to garbage and recycling container requirements and collection procedures

We are pleased to announce the implementation of Phase II of the Rolling Forward to One sanitation service change.  Thank you for your patience over the past few months as we worked toward completing Phase I, and ensuring that every single-family residence received a garbage roll cart.

Effective April 18, 2016, the Sanitation Division implemented changes to garbage and recycling container requirements and collection procedures, which were approved by the DeKalb County Governing Authority. These changes are a critical component of the Rolling Forward to One sanitation service change program, and will minimize injuries to field collection service employees and the potential for damage to customer-provided containers. Customers not in compliance will not be serviced until their next scheduled collection day. A notice will be issued advising of the use of an unapproved garbage or recycling container. Noncompliant customers will also be required to place their garbage or recyclable materials in county-approved containers for servicing.

Phase II highlights

  • Welcome new residential and commercial hand-collection recycling customers.  Advancing the County’s recycling efforts will be a primary focus in 2016, and Phase II presents an opportunity to advance these efforts.  We encourage you to join over 60,000 DeKalb County residents who currently participate in our single-stream recycling program that recycles more materials than any other recycling program in the state of Georgia.
  • Provide residential customers an opportunity to request a 65-gallon blue recycling roll cart; a $15 prepaid fee will apply.
  • Provide residential customers an opportunity to rightsize roll carts (switch to/from a 35-, 45-, 65- or 95-gallon green garbage roll cart); a $15 prepaid fee and mandatory recycling subscription will apply for 95-gallon green garbage roll cart requests.
  • Provide residential customers an opportunity to obtain additional green garbage roll carts beyond the one provided during Phase I; prepaid additional annual sanitation assessment fees and mandatory recycling subscription will apply.
  • Provide commercial hand-collection customers an opportunity to obtain county-provided garbage and recycling roll carts; prepaid roll cart fees and an increase in monthly sanitation collection fees may apply.
  • Implement changes to garbage and recycling container requirements and collection procedures.

Prepaid fees for roll cart requests are nonrefundable, and all roll cart requests will be processed based on cart availability.

Inquiries regarding Phase II should please be directed to the Sanitation Division’s customer service team at (404) 294-2900 or SanitationPhase2@dekalbcountyga.gov.  For more detailed information, please review the frequently asked questions (FAQ) document contained under the Phase II category.


Phase I

Update (11/30/15)  Phase I of the Rolling Forward to One sanitation service change is officially over.  Phase II begins Dec. 1.

Older RFTO Updates



How we Started

Solid waste, recyclable materials and yard trimmings collection is a basic and important service provided by the DeKalb County Sanitation Division.  Sanitation collection services are one of the County’s core service areas that affect all residents.  Since its inception, the County has strived to provide consistently efficient and timely sanitation collection services to its residents.  One of the County’s foremost priorities has been and continues to be discovering opportunities and implementing policies and procedures for improving sanitation service delivery and cost value to its residents, while remaining fiscally and environmentally responsible.  Residents’ sanitation fees have not increased since 2006.  However, without an investment in sanitation collection services efficiency, residents’ fees could have increased.  This realization led to the 2014 Sanitation Pilot Study.

Sanitation Service Change Theme

Based on the highly positive feedback received from Pilot Program participants, Interim CEO Lee May recommended a countywide implementation of the sanitation collection service change themed “Rolling Forward to One:  DeKalb’s Approach to Recycling & Solid Waste Management."  On March 10, 2015, the DeKalb County Board of Commissioners voted in favor of implementing the service change.

Next Steps

The Sanitation Division has outlined an implementation timeline, including resident notification schedules.  For more information, please view the “Implementation Timeline” and “Frequently Asked Questions" menu items.

 
 
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