Based on the County’s current ‘socially distant service delivery strategy,’ the Sanitation Division’s administrative office is closed to the general public until further notice. However, we are committed to maintaining our culture of service excellence through the following virtual service offerings:
Call center – Customer service representatives can be reached at 404.294.2900 during normal operating hours - Monday through Friday, from 7 a.m. - 6 p.m. Due to a significant increase in call volumes over the recent past, there may be a delay with reaching a customer care representative. Thank you for your patience as we continue to serve DeKalb residents during this unprecedented time.
Email – Service requests, inquiries, or concerns can be submitted at firstname.lastname@example.org. Our team members are committed to providing an official response within 24 hours.
Website/Online service request platforms – Customers can request garbage and recycling roll carts through the Survey Monkey online platform. Requests are processed daily. For online garbage roll cart requests, visit dekalbsanitation.com, and click on the Residential Collections, then Roll Cart Requests options. For online recycling roll cart requests, visit dekalbsanitation.com, and click on the DeKalb Recycles, then Residential Single-stream Recycling options.
DeKalb County Sanitation Division
Administration Building/Central Transfer Station (no public access until further notice)
3720 Leroy Scott Drive
Decatur, GA 30032
Hours of operation (may change due to inclement weather and other factors)
Administration building: 7 a.m. – 6 p.m., Monday - Friday
Call center: 7 a.m. – 6 p.m., Monday - Friday
Thank you for your patronage. It is always a pleasure serving you.