Due to the County’s ‘socially distant service delivery strategy,’ the Sanitation Division’s administration building is closed to the public. However, we remain committed to our culture of service excellence through the following virtual service offerings. Due to a significant increase in call volume and email traffic, there may be a delay with reaching a customer care representative or receiving an email response. Thank you for your patience as we continue serving DeKalb residents during this unprecedented time.
Call center – Customer Care representatives are available at 404.294.2900 during normal operating hours - Monday through Friday, from 7 a.m. - 6 p.m.
Email – General inquiries can be submitted at firstname.lastname@example.org. Our team is committed to providing a response within three business days.
Online service request platforms – Submit garbage and recycling roll cart requests; bulky item collection requests; and new sanitation service requests through online portals. Visit the appropriate webpage for more information.
DeKalb County Sanitation Division
Administration Building/Central Transfer Station (closed to the public until further notice)
3720 Leroy Scott Drive
Decatur, GA 30032
Hours of operation (may change due to inclement weather and other factors)
Administration building: 7 a.m. – 6 p.m., Monday - Friday
Call center: 7 a.m. – 6 p.m., Monday - Friday
Thank you for your patronage. It is always a pleasure serving you.