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| **New Account Numbers** |
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DeKalb County has migrated its billing system to a new platform. Due to this migration, all customers have been assigned a new account number. To receive your new account number before your next statement, please email dekalbwaterservice@dekalbcountyga.gov or call 404-378-4475, and press 1.
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IMPORTANT NOTICE FOR CUSTOMERS
DEKALB COUNTY HAS MIGRATED ITS BILLING SYSTEM TO A NEW PLATFORM
| WHAT DO YOU NEED TO KNOW? |
WHAT DEKALB COUNTY SERVICES ARE |
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| NEW CUSTOMER PORTAL | ||||
For increased customer convenience and transparency, DeKalb County is updating the customer portal for viewing and managing your account details. Enrollment in this new portal will begin in January 2024. If you are currently enrolled in the paperless billing for your DeKalb County Services, you will need to enroll again to access the new portal in January 2024. If you are currently enrolled in ACH payments, these will continue if you notify your banking institution to allow the new payment processor - Chase Payment Tech - to do so. |
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| NEW BILL DESIGN | ||||
| An updated and modern bill design will provide customers with a detailed view of their account details and charges, contact information, and other important billing information. With this new billing system you will receive a new account number which can be found on your billing statement for January or February 2024. You will also need the mailing ZIP code for the address where you have service to register for an account. |
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| EXPANDED PAYMENT METHODS | ||
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For increased customer experience, DeKalb County will be adding Apple Pay, Google Pay, Venmo and PayPal. The county will continue to accept all major credit and debit cards and ACH. |
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| CHECK YOUR DECEMBER BILL FOR MORE INFORMATION | ||
1300 Commerce Drive Decatur, GA 30030
