Effective September 1, 2021, the disconnection moratorium will be lifted.
If you are having difficulty paying your account balance in full, you may apply for an installment payment agreement (IPA) online below or contact customer service 404-378-4475 to discuss an installment agreement in order to satisfy the past due balance. If you enter into an IPA and make all installment payments and pay current utility charges on time, you will not be subject to disconnection.
In order to qualify, you must be the account holder and legal resident of the property as property owner (based on property tax records and homestead exemption) or lessee (based on a current executed lease agreement).
The customer must provide a legally valid picture ID with the IPA (not required with this application). Installments for lessees may not extend beyond the end of the lease with renewals.
The DeKalb IPA will allow you to become current with your utility account without risk of disconnection.
You MUST make all payments of current bills and installments, by the due date throughout the installment period. If not, the remaining installment balance becomes due and payable immediately. If you close your account for any reason, the remaining installment balance becomes due and payable immediately.
All installment plan agreements are limited to a maximum term of 84 months and a minimum monthly payment of $25.00 plus current charges.
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