DeKalb Water Billing Dispute Request Form

Water Billing Dispute Process

If you believe that your bill is inaccurate, please contact us using one of the following:

Online:

Customers can dispute their bill by completing the Dispute Request Form below.

Mail:

DeKalb County Utility Customer Operations
Attention: Customer Service
774 Jordan Lane, Suite 200
Decatur, GA 30033

Email:

customerassurance@dekalbcountyga.gov

Please include your service address, DeKalb County billing account number and a valid contact telephone number. In order to avoid late fees or disconnection, you must contact us to file your dispute prior to the bill due date. DeKalb County customers are not responsible for paying any disputed amount on the bill while the bill is in dispute. However, you are still obligated to pay the portion of your bill that is not in dispute by the stated due date.  Failure to pay undisputed charges due to a current dispute will result in the assessment of late charges and service disconnection.

• DeKalb county will acknowledge receipt of your filed dispute within 10 business days of receipt.
• Once DeKalb County provides resolution of the bill dispute to the customer, the customer shall either remit payment for the resolved balance due within 10 calendar days or make contact with Customer Service at 404-378-4475 to set up payment arrangements or to request mediation. Not all disputes will qualify for mediation. To view mediation requirements please click here.