DeKalb County Alerts Residents to Increase in Flu-Related 911 Calls

County emergency medical partner AMR reports 60% rise and shares guidance on when to seek emergency care

DeKalb County is alerting residents to a significant increase in flu-related emergency calls, based on data and observations from the County’s emergency medical services partner, American Medical Response (AMR).

.According to AMR, flu-related 911 calls in DeKalb County have increased by approximately 60% over the past several weeks, reflecting a broader statewide and national trend. 

Data from the Centers for Disease Control and Prevention (CDC) shows flu activity in Georgia is currently extremely high, with hospitalizations increasing across the country.

Dr. Gerad Troutman, Associate Chief Medical Officer for AMR, emphasized that while many flu cases can be managed safely at home, residents should remain vigilant.

“Most flu cases can be treated with rest, fluids, and over-the-counter medications,” said Troutman. “However, we are seeing an increase in more serious cases. It is important for residents to seek medical attention if symptoms become severe or worsen quickly, especially for older adults, young children, and individuals with compromised immune systems.”

When to Seek Emergency Medical Care

AMR advises residents to call 911 or seek emergency medical attention if they experience:

• Difficulty breathing or shortness of breath
• Chest pain or persistent pressure
• Sudden dizziness, confusion, or severe weakness
• Severe or prolonged vomiting
• Flu symptoms that improve but then return with a high fever or worsening cough

For DeKalb County residents who call 911 with less severe symptoms, AMR notes that dispatchers may connect eligible callers to the 911 Nurse Navigation service, which allows a licensed nurse to help guide patients to appropriate care options such as a virtual doctor visit or an urgent care referral.

Flu Can Lead to Serious Complications

AMR cautions that influenza can weaken the immune system and increase the risk of secondary infections, including pneumonia.

“Symptoms that improve and then suddenly worsen can be a sign of complications like pneumonia,” Troutman said.

Possible signs of pneumonia include:

• Persistent cough with mucus
• Shortness of breath
• Chest pain when breathing or coughing
• High fever and chills
• Confusion, especially in older adults

“If someone is wheezing, breathing rapidly, or cannot speak in full sentences, it’s critical to call for emergency help,” Troutman added.

Steps Residents Can Take to Reduce Risk

Based on guidance from AMR and public health officials, DeKalb County encourages residents to:

• Get vaccinated. Annual flu vaccines remain the most effective way to prevent severe illness. Residents at higher risk should also ask their healthcare provider about the pneumococcal vaccine.
• Practice good hygiene. Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol.
• Cover coughs and sneezes. Use a tissue or your elbow to reduce the spread of airborne viruses.
• Stay home when sick. Avoid exposing others by remaining home until symptoms improve.

Looking Out for One Another

AMR encourages residents to check on those who may be most vulnerable.

 “This is a good time to check in on older neighbors, family members who live alone, or anyone who is medically fragile,” Troutman said. “Simple steps like ensuring they have fluids, medications, and basic supplies can prevent a health issue from escalating into an emergency.”

For more information on flu symptoms, prevention, and treatment, residents can visit cdc.gov/flu.