The first phase of the New Day Project resulted in approximately 37,000 held water bills being released and all water customers returning to a normal billing cycle. Investments were made in call center and field service staffing that reduced average customer wait times. An independent verification process was implemented to ensure accuracy and reduce inaccurate bills. This resulted in a reduction of disputed bills from more than 4,000 to a few hundred. A new state-of-the-art water billing system is being installed.
If you have questions or concerns about your water bill, please call 404-378-4475. To dispute your bill, please call 404-371-3000.