Residential Bulky Item & Special Collections

Thank you for your interest in submitting a residential bulky item or special collection request. Once items have been placed at the curb, residents must complete a collection request through one of the methods below. For more information on bulky item and special collections, please click here for the residential collection procedures brochure.

Submitting requests 
Once a request has been submitted, a collection assessment will be completed and residents will be provided with further instructions for completing the process. For requests submitted via USPS mail and secure drop box, a paper copy of the completed special collection form (SCAF) will be left at the resident’s home. Click here to view SCAF.

Click here for the online service request platform.
In person at the Sanitation Division’s administration building. 
Click here for information on submitting requests by USPS mail. 
Click here for information on submitting requests by secure drop box. 

Fees
Some bulky item collection requests are included in residents’ annual sanitation assessment fees, and others incur a special collection prepaid fee (see below). 

Collection requests with no fee – Includes furniture; mattresses & box springs; playground equipment; lawnmowers; hand tools; and household appliances (must be empty and all doors removed). 

Collection requests requiring a special collection fee – Includes tires; uncontainerized/improperly prepared yard trimmings; construction & demolition materials (no concrete); rocks; dirt; wood; metal fences; decking; a large number of unflattened cardboard boxes; contractor and customer-provided large volume bags (NO Bagster bags). Any requests submitted as a ‘no-fee collection request,’ but is later determined to contain commingled/mixed-in special collection items will be categorized as a special collection, and will require a prepaid fee prior to the collection. A minimum fee of $50 applies to all special collections. Special collection fees must be paid prior to the collection of items.

Special collection payments 
Requests submitted online will receive online payment instructions via email.
In person at the Sanitation Division’s administration building.
Click here for information on making payments by USPS mail (for requests with no email address).
Click here for information on making payments by secure drop box (for requests with no email address).

Collection timeline
Items must be placed neatly at the curb without blocking mailboxes, driveways, sidewalks, drainage systems, roadways and utilities. The collection period is, on average, within 10 business days after the request has been submitted (no fee requests); or within 10 business days after payments have been made (special collections).