Thank you for your interest in submitting a residential bulky item or special collection request. Once items have been placed at the curb, residents are required to complete a collection request online by clicking here, or via telephone at (404) 294-2900. For more information on bulky item and special collections, please click here for the residential collection procedures brochure.
Online – submit requests quickly and efficiently by clicking here.
Telephone – submit requests by contacting our Customer Care team at (404) 294-2900.
Once a request has been submitted, a collection assessment will be completed and residents will be provided with further instructions for completing the process. Some bulky item collection requests are included in residents’ annual sanitation assessment fees, and others incur a special collection prepaid fee (see below).
Secure drop box
Bulky item and special collection requests and payments can be submitted via a secure drop box located at the Sanitation Division’s administrative office (click here for more information).
Collection requests with no fee
Includes furniture; mattresses & box springs; household appliances; playground equipment; lawn mowers; and hand tools & accessories. Any no-fee requests with commingled/mixed-in special collection items will be categorized as a special collection, requiring a prepaid fee prior to the collection.
Collection requests requiring a special collection fee
Includes tires; uncontainerized/improperly prepared yard trimmings; construction & demolition materials; rocks; dirt; concrete; wood; metal fences; decking; and a large number of unflattened cardboard boxes. Fees must be paid prior to the collection of items.
Special collection payments
Residents submitting a special collection request online or via telephone and provide an email address - receive instructions by email for making payments online.
Residents who do not provide an email address - unable to use the online payment portal, and will be required to mail checks or money orders to the DeKalb County Sanitation Division, 3720 Leroy Scott Drive, Decatur GA 30032, OR drop off payments via a secure drop box located at the Sanitation Division’s administrative office (click here for more information).
Please write the special collection reference number on all mailed-in or drop box payments. Fees must be paid prior to the collection of items.
Items must be placed neatly at the curb without blocking mailboxes, driveways, sidewalks, drainage systems, roadways and utilities. The collection period is, on average, within 10 business days after the request has been submitted (no fee requests); or within 10 business days after payments have been made (special collections). However, a surge in bulky item collection requests may result in a collection time frame beyond 10 business days.