Collection Procedures

House Banner.jpg

Click here for the residential collection procedures brochure (English) 
Click
here for the residential collection procedures brochure (Spanish)
Click
here for the garbage, recycling and yard trimmings container requirements flyer (English)
Click
here for the garbage, recycling and yard trimmings container requirements flyer (Spanish)

Household garbage collection procedures
All household garbage must be drained free of liquids and placed in individual trash bags that are securely tied and placed inside a county-issued garbage roll cart. Household garbage must be placed at the curb before 7 a.m. on a resident’s scheduled collection day, and should not block mailboxes, driveways, sidewalks, drainage systems or roadways.  Residents are not allowed to place refuse at the curb prior to 7 p.m. on the day before their scheduled collection day. Containers must be returned to residents’ homes after collection. Additionally, containers should not remain at the curb for more than 24 hours after being serviced.  

Residents in unincorporated DeKalb and cities within the Sanitation Division service area are required to adhere to county-approved garbage preparation and collection procedures in their entirety. Please review the Sanitation Division’s residential collection procedures brochure (click to view brochure) for more information on county-approved garbage preparation and collection procedures.

Single-stream recycling collection procedures
Recyclable materials can be commingled and loosely placed inside a county-issued 35- or 65-gallon recycling roll cart. Recycling containers must be placed at the curb prior to 7 a.m. on a resident’s scheduled collection day, and should not block mailboxes, driveways, sidewalks, drainage systems or roadways. Residents are not allowed to place recycling containers at the curb prior to 7 p.m. on the day before their scheduled collection day. Containers must be returned to residents’ homes after collection. Additionally, containers should not remain at the curb for more than 24 hours after being serviced. Please click here (curbside recycling section) for detailed information on acceptable and unacceptable recyclable items.

Yard trimmings collection procedures
All yard trimmings must be properly prepared for collection. Yard trimmings include grass clippings, leaves, twigs, branches, limbs, tree parts, shrubbery, vines, garden plants, etc., and other naturally occurring vegetative matter.  Grass clippings, leaves, twigs, shrubbery, vines, garden plants and small items must be placed in approved 20-40 gallon receptacles. Approved receptacles include durable metal and plastic containers or durable biodegradable paper bags.  Each container must have two durable handles.  Each paper bag must be folded at the top to minimize rain deteriorating the paper bags.  Yard trimmings placed in plastic bags will not be collected. All approved receptacles must be placed at the curb without blocking mailboxes, utilities, driveways, sidewalks, drainage systems or roadways before 7 a.m. on the scheduled day of yard trimmings collection for your service area. Branches and limbs must be trimmed of twigs, vines and leaves, and cut to a maximum of four (4) feet in length, and stacked neatly at the curb. The removed twigs, vines, and leaves must be placed in an approved receptacle as outlined above.  Trees must be cut as small as possible, where each piece does not exceed a maximum of 50 pounds. Tree limbs that are cut by professional or hired contractors should not be left at the curb for collection by the Sanitation Division. 

Missed garbage, recycling or yard trimmings collection
If household garbage, recycling and yard trimmings placed at the curb are not serviced by the end of the business day on a resident’s scheduled collection day, please contact the Division’s customer service team at (404) 294-2900. A service request will be created. While the designated day for servicing missed collections is Friday of the week the service request is created, every attempt will be made to service missed collections prior to Friday. Residents not adhering to approved collection procedures may not be serviced or may experience a delay in collection service, and will receive a door hanger (click to view door hanger) notification for noncompliance.

Bulky items collection procedures
Approved bulky items are collected by special collection vehicles and included in residential annual sanitation assessment fees. Bulky items include furniture, mattresses and box springs, household appliances, playground equipment, lawn mowers, hand tools, accessories etc., and/ or other items not collected on the weekly servicing days. Residents are required to call (404) 294-2900 to report bulky items as soon as they have been placed at the curb. The collection period is, on average, within 10 business days after the request has been submitted. However, a surge in bulky item collection requests may result in a collection time frame beyond 10 business days.

Sanitation collection service for disabled residents
The Division provides special collection service for residents with physical limitations/disabilities that preclude them from placing their garbage and recycling containers curbside for servicing. Residents seeking this service are required to complete an application (please see below), and provide the specific documentation and endorsements required for the review and processing of this application. Once a final determination is made, the applicant will be contacted with an update. For more information, please contact the customer service team at 404.294.2900.

Please click here for the application and instructions to apply for this service
Please click here for instructions and the ongoing certification form for residents with a permanent disability

Special collection procedures
Special collection services are provided to residents for a fee, facilitating the proper disposal of tires,uncontainerized/improperly prepared yard trimmings, construction and demolition materials, rocks, dirt, concrete, wood, metal fences, decking, and other materials not identified. These special items are collected using specialized vehicles, and are not included in annual residential sanitation assessment fees.

Within 10 business days of a resident’s call or email requesting a special collection, the field collection team will visit the site to perform an assessment for determining the appropriate collection fee. A completed special collection authorization form (please click here to view the form) advising of this fee will be left at the customer's location. Fees must be paid prior to the collection of materials. Once the appropriate fee has been paid, email sanitation3720@dekalbcountyga.gov with the payment confirmation number, name and address, referencing a request for a special collection. The items will be collected curbside within 10 business days after payment has been confirmed.

Please click here for special collection payment instructions, or here to make a special collection online payment.