Establishing New Sanitation Service

A fee-based solid waste collection service is provided to residents in unincorporated DeKalb, and the cities of Brookhaven, Doraville, Dunwoody, Lithonia, Pine Lake, Stonecrest, Stone Mountain and Tucker. The annual sanitation assessment fee includes weekly garbage, recycling, yard trimmings and approved bulky item collection on residents’ designated sanitation collection service day. Requests for establishing sanitation service for newly built homes, or existing homes that are newly purchased must be made by property owners, and are subject to prorated annual sanitation assessment fees. All prorated fees must be paid prior to roll cart delivery and the start of collection service.

Process for establishing new service
Homeowner submits a request by emailing and providing the full name; home address; telephone number; number of garbage roll carts needed; and whether subscription to the residential recycling program is required. A response will be received via email within three business days. 

Residents can also submit new residential service requests by mail to the Sanitation Division’s administrative office, 3720 Leroy Scott Drive, Decatur, GA 30032. Attention: New Residential Service; OR submit requests via a secure drop box located at the Sanitation Division’s administrative office (click here for more information).

Sanitation Division team verifies the property address and ensures it is within the Sanitation Division’s service area. 

Resident provides proof of identity and home ownership - closing statement and government-issued ID.

Once the necessary verification process has been completed, a new account number will be provided for paying any required prorated annual sanitation assessment fees, and any prepaid roll cart fees (if applicable). Optional fees include upgrades to a 95-gallon garbage roll cart or requests for additional roll carts.

Resident pays any required fees and provides the payment confirmation number for verification.

Once payment is confirmed, requested roll carts will be delivered and collection service will begin.

Garbage roll cart options
New customers receive a standard 65-gallon garbage roll cart, but can choose other roll cart options (a 45- or 95-gallon roll cart). Requests for a 45- or 65-gallon roll cart are not subject to roll cart fees. However, requests for a 95-gallon roll cart are subject to a one-time $15 prepaid roll cart fee. Property owners can request an additional roll cart, which will require an increase in annual sanitation assessment fees. Click here for more information on garbage container options and pricing.

Recycling roll cart options
Residents can request a standard complimentary 35-gallon roll cart OR upgrade to a 65-gallon roll cart for a one-time $15 prepaid fee. Participation in the recycling program is included in the annual sanitation assessment fee. Click here for more information on the residential single-stream recycling program.

Prorated and prepaid fee payment options
Prorated annual assessment fees are based on the month and year the house is purchased. After a new service request has been submitted and the account verification process has been completed, residents will be advised of the required prorated fees. All prorated fees must be paid prior to roll cart delivery and the start of collection service.

Click here to make an online payment.
Click here for instructions on how to make a payment via secure drop box.
Click here for prorated/prepaid fee payment instructions for new sanitation service.
Click here for information on prorated annual sanitation assessment fees for one garbage roll cart.
Click here for information on prorated annual sanitation assessment fees for two garbage roll carts.
Click here for information on prorated annual sanitation assessment fees for requesting two recycling roll carts.